Nathan DeHaan
Customer & Technical Support · Operations
I'm a customer-facing support and operations professional with 15+ years at Apple and Tesla, where I diagnosed and resolved technical issues, monitored operations in real time, and turned complex problems into clear solutions for customers and teams. At Apple I ran the Genius Bar as a Service Manager and earned my Apple Certified Mac Technician (ACMT) certification; at Tesla I used internal diagnostic and CRM systems daily and handled payment reconciliation across a high-volume transaction environment, while overseeing $300M+ in annual operations as General Manager and stepping up as Interim Regional Manager. I'm now focused on customer-facing technical support and operations roles — especially in payments and fintech — in Chicago. I bring real Salesforce experience and am actively building hands-on SQL and API skills.